Refund policy

At Zappio, we strive to make your shopping experience exciting, affordable, and effortless. If something isn’t right, we’re here to help.

1. Returns

We offer returns on eligible products within 7 days of delivery.

To qualify for a return:

• Item must be unused and in original condition

• Product must be in original packaging

• All tags, accessories, and parts must be included

• Proof of purchase/order number is required

Non-Returnable Items:

• Personal care products

• Innerwear or hygiene products

• Items marked as “Final Sale”

• Damaged items due to misuse

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2. Damaged or Wrong Product

If you receive:

• A damaged item

• A defective product

• The wrong item

Please email us within 48 hours of delivery at:
📧 support@zappio.co.in

Include:

• Order number

• Clear photos of the product

• Packaging images

We will arrange a replacement or refund after verification.

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3. Refund Process

Once we receive and inspect the returned product:

• Refunds are processed within 5–7 business days

• Amount will be credited to the original payment method

• For Cash on Delivery (COD) orders, refund will be processed via:

  • Bank transfer / UPI

Please allow additional time for your bank/payment provider to reflect the amount.

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4. Cancellation Policy

• Orders can be cancelled within 6 hours of placing the order

• Once shipped, cancellation is not possible

• You may initiate a return after delivery (if eligible)

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5. Return Shipping

• If return is due to our error (wrong/damaged product) → We bear shipping cost

• If return is for personal reasons (change of mind) → Customer may bear return shipping charges

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6. Exchange Policy

We currently offer replacements only for:

• Damaged products

• Wrong items delivered

We do not offer size/color exchanges unless specified.

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7. Contact Us

For any queries regarding returns or refunds:

📧 Email: support@zappio.co.in
📍 Business Name: Zappio
🌐 Website: www.zappio.co.in

We aim to respond within 24–48 business hours.